Privacy Policy

1. Who This Policy Applies To

This policy applies to:

• Customers / guests, who can browse the map, view nearby drivers, and call drivers without creating an account
• Drivers, who create an account, go live on the map, and share their profile and live location while available
• Visitors to our website at https://callavan.live

2. Information We Collect

Depending on how you use Call A Van, we may collect the following information.

A. Information from customers / guests

Customers do not need to create an account to use the app.

We may process:

• Device location (with your permission), used on your device to show your position on the map, find drivers near you, and display an approximate address
• Technical information such as device type, operating system, app version, and connection details needed to load the map and live driver data

Customer location is used to power map features on your device. We do not require you to register, and we do not ask customers for name, email, or phone number inside the app.

When you call a driver, your device dialer is used. That phone call is handled by your phone carrier, not by Call A Van servers.

B. Information from drivers (account holders)

When you register or manage a driver account, we collect information such as:

• Full name
• Email address
• Mobile / phone number
• Password (stored in hashed form)
• Company name (optional)
• Base / operating area (optional)
• Vehicle type
• Short bio
• Services offered
• Profile photo
• Van / vehicle photo
• Account status (for example, pending approval, approved, live / offline)

Drivers must confirm they are insured and operating legally as part of registration. Account registration is subject to admin approval before login is allowed.

C. Live location information (drivers)

If you are a driver and choose to go live, Call A Van collects and streams your precise GPS location in real time so customers can see you on the map.

This may include:

• Latitude and longitude
• Live / offline status
• Last active time

Location may continue to update while you remain live, including when the app is in the background if you have granted background location permission (required for reliable live visibility on Android/iOS).

When you go offline or log out, your live marker is removed from the customer map according to our product rules. Approximate base-area information from your profile may still be associated with your account.

You can control location access in your device settings. If you deny location permission, live driver features will not work properly.

D. Locally stored session information

On your device, the app may store:

• Login session / authentication token
• Basic driver profile details needed to keep you signed in
• Last known map location for a smoother app experience

This information is stored using on-device storage (for example, app preferences) and can be cleared when you log out or uninstall the app.

E. Communications and account security information

If you use password reset or similar account features, we may process:

• Your email address
• One-time verification codes (OTP)
• Related security timestamps

F. Device and technical information

We may automatically receive technical information when you use the Service, such as:

• Device type and model
• Operating system and version
• Application version
• IP address
• Network / connection information
• Crash or diagnostic information (if available through our hosting or platform tools)

This information helps us operate, secure, and improve the Service.

3. How We Use Your Information

We use collected information to:

• Operate the Call A Van map and platform
• Create, approve, and manage driver accounts
• Display driver profiles, photos, services, and contact details to customers
• Stream and show live driver locations while drivers are online
• Help customers find nearby drivers and contact them by phone
• Authenticate drivers and maintain secure sessions
• Send account-related emails such as password-reset codes
• Provide customer and driver support
• Maintain, troubleshoot, and improve the application
• Detect and prevent fraud, abuse, or unauthorized activity
• Comply with applicable legal requirements

We do not use the Service to process payments between customers and drivers. Pricing and payment are arranged directly between the customer and the driver.

We do not use your information for purposes unrelated to the Service unless we obtain your permission or are otherwise legally permitted to do so.

4. How We Share Information

We may share information when necessary to provide and operate Call A Van.

This may include sharing relevant information with:

• Customers, who can see driver profile details (such as name, company, services, photos, phone number, and live or approximate location) in order to contact a driver
• Service providers that help us operate the Service, including cloud hosting, database hosting, image hosting, email delivery, and map providers
• Administrators who review and approve driver accounts
• Government authorities or other parties when required by law

We do not sell your personal information to third parties.

We only share information when reasonably necessary to provide our services, protect our users and systems, or comply with legal obligations.

5. Third-Party Services

Call A Van uses trusted third-party services to operate core features. These providers may process information in accordance with their own privacy policies.

Current categories and examples include:

• Maps and location tiles — Mapbox (to display maps)
• Image hosting — Cloudinary (to store driver profile and van images)
• Database and application hosting — cloud infrastructure providers used to store account data and live location records
• Email delivery — SMTP / email providers used to send password-reset and account emails
• Device geocoding — operating-system location/address services used to convert coordinates into readable addresses on the device

Where applicable, you should also review the privacy policies of these third-party services.

6. Maps and Location Services

Call A Van relies on device location permissions and third-party mapping services.

• Customers: location is used to show your position and nearby drivers
• Drivers: precise location is collected and shared on the map only while you are live
• Map tiles / styles may be provided by Mapbox

Your use of map functionality may therefore also be subject to the privacy terms of the relevant mapping provider.

7. Data Storage and Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

This includes practices such as:

• Hashed password storage
• Authenticated API access for protected driver actions
• Hosting data on secured third-party infrastructure

Your information may be stored on servers operated by us or by trusted third-party infrastructure and service providers.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain your driver account
• Keep profile and operational records
• Resolve disputes
• Prevent fraud and abuse
• Meet legal, accounting, or regulatory requirements

Live location is associated with your driver account while you use live features. When you go offline, live visibility ends according to our product behavior.

When information is no longer required, we may delete or anonymize it in accordance with our data-retention practices.

9. Account Deletion

If you have a driver account with Call A Van, you may request deletion of your account and associated personal information.

To request account deletion, contact us at:

Email: [email protected]

Please include the email address registered to your driver account so we can verify and process your request.

Some information may need to be retained when required by law, necessary for legitimate business purposes, or needed to resolve disputes and prevent fraud.

Customers who do not have accounts can clear locally stored app data by uninstalling the app and revoking location permission in device settings.

10. Children's Privacy

Call A Van is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

If you believe that a child has provided us with personal information, please contact us at [email protected].

11. Communications

We may contact you regarding:

• Account-related matters
• Driver registration / approval status
• Password reset and security notifications
• Service notifications
• Customer support requests

You may receive service-related communications that are necessary for the operation of your account.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request information about how your data is processed
• Withdraw consent where processing is based on consent (for example, by disabling location permission or requesting account deletion)

To exercise applicable rights, contact us at [email protected].

13. Permissions Used by the App

Depending on your device and role, Call A Van may request:

• Location (approximate / precise) — to show your position and nearby drivers
• Background location — for drivers who remain visible while the app is in the background
• Internet access — to load maps, profiles, and live updates
• Phone dialer access — to let customers call drivers directly from the device

You can manage permissions in your device settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to periodically review this Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Call A Van / Callavan.live

Company: Integriti Studio

Email: [email protected]

Website: https://callavan.live